Delivery area
We deliver to eligible addresses across the UAE. Available shipping options and charges are displayed at checkout.
Order processing
Orders require processing before shipment. Processing times can vary by product, supplier availability, weekends, and public holidays.
Estimated delivery
Delivery estimates can vary by product and destination. Estimates are not guaranteed and may be affected by carrier delays, customs processing, weather, or incomplete delivery details.
Tracking
When tracking becomes available, we’ll send it to the email address or phone number provided with your order. Tracking updates can take some time to appear after shipment.
Address changes
Please check your delivery address carefully before placing an order. Contact us as soon as possible if a correction is needed. We can’t guarantee changes after fulfillment has started.
Customs and import charges
Some shipments may be subject to customs duties, import taxes, or handling charges. Unless stated otherwise at checkout, the customer is responsible for charges applied by local authorities or the carrier.
Delayed, lost, or damaged shipments
If your order is significantly delayed, arrives damaged, or tracking shows an issue, contact us with your order number. For damaged deliveries, include clear photos of the item and packaging so we can review the issue.